Common queries answered
Frequently asked Questions
What makes Foresteel products special, is that each Foresteel unit is tailored to customer’s needs. For that, each Foresteel product is produced and assembled on order and combined with the options and accessories chosen by the customer.
- In case of stock availability, the production assembly queue is generally 3-5 days, in which the order is assembled, checked, packed and prepared for delivery.
- In case the product or components of the product are out of stock, in manufacturing stage or pending delivery to our warehouse, the ordered goods shall be produced and issued no later than 60 (sixty) calendar days (our maximum manufacturing cycle);
In case of such an order which is not available for assembly immediately, the customer will be notified immediately and will have an option of canceling their order. You are always welcome to chat with us to clarify this prior confirming and order.
FORESTEEL accepts return requests for complaints, as well as for non-defective goods. It is possible to request a return within 14 days under these conditions: possession of receipt or invoice; products complete with packaging and in perfect unused condition.
After an order is sent delivery address can not be self-adjusted. Contact us at email@example.com immediately with your request and we can change the address for you. The address can not be changed after the pickup is underway or goods have been dispatched.
You will be sent updates about your delivery to your email and an courier will inform you with tracking information when the goods have been dispatced.
You are welcome to write, chat or call us any time!
We’re also available in WhatsApp, Facebook and Instagram
firstname.lastname@example.org / +372 53 47 49 77
After an order is sent delivery address can not be self-adjusted. Contact us at email@example.com immediately with your request and we can change the address for you. The address can not be changed after the pickup is underway or goods have been dispatched already.
Yes, we ship Worldwide. For countries requiring container or flight transport, delivery costs are calculated on request. Automatic transport calculation is available in most of Europe.
Based in Estonia, we have excellent transport routes, partners and connections to deliver wherever needed.
We have shipped to over 21 countries including Australia, US and Canada in addition to EU.
Yes, your order is shipped in one package, if not specified otherwise by Foresteel team.
For some product configurations and locations outside EU, to achieve more efficient transport, some equipment may be unassembled and fitted on an separate pallet, but only on special request by customer.
Get in touch!
Want to get in touch? We’d love to hear from you!
FS Production OÜ
Reg. no.: 14043935
VAT no.: EE101875558
EORI no.: EE14043935
Savimäe 8a, 60534 Vahi, Tartu, Estonia
Interested in becoming a dealer? Contact the sales or email us at: firstname.lastname@example.org